State Farm: Dan Wakefield in 1821 Cleveland Road

Customer Reviews about State Farm: Dan Wakefield:

• ★ ★ ★ ★ ★
  Oh man what can i say! The speed and help from state farm for my quote was amazing! I especially want to thank the rep. I talked to, Sarah Sage, she was nice and easy to talk to. Im thinking about switching my firm after such amazing service!
  By Taylor Leckrone, July 15, 2017
• ★ ★ ★ ★ ★
  I am very pleased with the excellent customer service I received from Sarah Sage during my call for information. She was extremely knowledgable and friendly. All of my questions were answered without hesitation. I appreciate the kindness and patience I was given. Thank you again Sarah Sage!
  By Melissa Henson, June 12, 2017
• ★ ★ ☆ ☆ ☆
  I am surprised by all the 5 stars, but then I noticed that a few of the reviews in the last 2 months are from employees, including Sara and Volley. From day 1 I have had problems with Dan Wakefield Insurance. I have been with State Farm for 26 and this has by far been my worst experience, bad enough that I am transferring to another company. From the beginning they lost my paperwork to do bank draws and then sent me a notice that my insurance was ending because I had not paid. I went and signed again, and again the same thing happened. The recently I called to remove a driver from my account and they said they had it taken care of and they didn't. When I called to inquire why my bill was the same they said the driver was not removed. The removed him, but when I asked if was going to be back dated so I could be refunded the money I paid, they put the burden of proof that I called on me, as they had no record of my call. Funny, I called twice and left a message both time and then called a third time and finally got a human and I was assured they had taken care of it. Oh, and don't expect them to answer when you call either, 9 out of 10 times I get the answering machine.
  By Wes McElravy, February 13, 2017
• ★ ★ ☆ ☆ ☆
  I have been with State Farm since I started driving 15 years ago. Only the last two years have I had an exhausting experience with them. Unfortunately, I have come to the conclusion it is because of the office I chose to take my policy to when moving to Wooster 2 years ago. My experience with this office has been less than satisfactory due to the lack of efficiency and communication of the staff. I have many examples but will choose to not express them. I would not recommend this office as a place to hold your state farm policy. I have decided to move my policies to another company entirely.
  By Jake & Kelly Lawson, November 16, 2016

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About State Farm: Dan Wakefield in Wooster